Course curriculum

    1. Welcome to Careers Skills for Success: Powered by Okanagan College

    1. Intro to Resolving Conflict

    2. Conflict Resolution Skills: Outline

    3. 1. Getting Started

    4. 2A. Introduction to Conflict Resolution

    5. 2B. Check yourself...

    6. 3A. Conflict Resolution Styles

    7. 3B. Check yourself...

    8. 4A. Creating an Effective Atmosphere

    9. 4B. Check yourself...

    10. 5A. Creating a Mutual Understanding

    11. 5B. Check yourself...

    12. 6A. Focusing on Individual and Shared Needs

    13. 6B. Check yourself...

    14. 7A. Getting to the Root Cause

    15. 7B. Check yourself...

    16. 8A. Generating Options

    17. 8B. Check yourself...

    18. 9A. Building a Solution

    19. 9B. Check yourself...

    20. 10A. The Short Version of the Process

    21. 10B. Check yourself...

    22. 11A. Additional Tools

    23. 11B. Check yourself...

    24. 12. Wrapping Up

    25. Closing to Resolving Conflict

    26. Conflict Resolution Skills: Feedback

    1. Next Steps for Your Success

    2. Share Your Ideas

About this course

  • Free
  • 29 lessons
  • 0 hours of video content

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